…everything looks like a document. I was surprised, to say the least, to learn that one of the salesmen for Flowerco, after having his computer replaced, wanted access to the legacy document imaging system (which we’ll call FileMania).
It was my assumption that FileMania was only used for some billing and insurance paperwork, not anything that sales would really need. Turns out, he was using the software as a rudimentary CRM, to track customer calls, contact information, and the like. Hardly an ideal solution, but unfortunately, there isn’t much else we currently have available for him.
If users don’t have the tools they need to do their jobs, they will find some way to use the tools they do have to make due.